Refund Policy

The services provided by Onay360 are digital in nature and consist of instant SMS verification services. Therefore, refund conditions are applied within the framework outlined below.

1. General Refund Terms

Services purchased through Onay360 are offered on a prepaid basis. Users load their account balance before using the service, and the balance is deducted as the service is used.

Due to the nature of digital services, no refunds are provided for completed transactions.

Under Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in electronic form. The SMS verification service offered via Onay360 falls under this exception, as it is performed electronically the moment a transaction is initiated. For details on purchase terms and the right-of-withdrawal exception, see our Distance Sales Agreement.

2. Refundable Cases

Refunds may be considered in the following cases:

• If the service cannot be provided at all due to a general system-wide failure
• If the user initiates a transaction but the SMS code is not delivered by the system at all

In such cases, a refund is issued after review if deemed appropriate. The relevant issue must be reported to Onay360 within 7 days of the transaction date; reports submitted after this period will not be considered.

3. Non-Refundable Cases

No refunds will be issued in the following situations:

• If the SMS code has been successfully delivered
• If the code is not accepted by the relevant platform
• If the user selects an incorrect country, service, or number
• Verification errors caused by third-party platforms
• Failed transactions resulting from user error

4. Refund Method

In refundable cases, the method used for the refund depends on the reason the service could not be provided:

• If the service could not be provided due to Onay360’s own fault or negligence (e.g., a system/software error, or an outage caused by Onay360), the refund is made to the card or payment method the user originally paid with.
• If the service could not be provided due to a force majeure event caused by an external failure (e.g., a disruption outside Onay360’s control, such as the number/SMS provider failing to deliver the number or SMS code at all), the refund is made to the user’s Onay360 account balance.

5. Nature of the Service and Liability

Onay360 acts solely as an intermediary in the SMS verification process. SMS delivery may vary depending on operators, technical infrastructure, and the policies of third-party platforms.

Therefore, Onay360 cannot be held liable for delays, non-delivery, or rejection of SMS messages by the relevant platform.

6. Misuse and Refunds

If misuse of the services is detected, the relevant user account may be suspended or terminated. Used balance (amounts spent on SMS verification transactions) is not refunded, as the service has already been performed and falls under the right-of-withdrawal exception described above. Balance that has not yet been used in any transaction does not fall within this exception because the service has not been performed. Under the Regulation on Distance Contracts, unused balance is refunded to the consumer’s original payment method if requested within 14 days of the date on which it was loaded; requests made after this period may not be considered. In cases such as fraud, unlawful use, or a request from a competent authority, the refund of such balance may be postponed until the relevant process concludes.

7. Policy Changes

Onay360 reserves the right to modify this refund policy without prior notice. The updated policy shall become effective as of the date it is published on the website.